Open Source Bug Tracking Systems


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Open-Source-Defect-Tools

Variety of open source bug Tracking Systems available in market are .

WebCall

It is a web-based trouble ticketing system. It distinguishes itself from many other systems by including reports and graphs such as a Bar chart of tickets opened by month or pie chart of calls by customerCan export to spreadsheets (excel format). The technology is Perl5 cgi-bin’s backed onto the MySQL database. GPL’ed.

TouxDoux

It is a project to create a task managerThe GUI is GTK/Gnome-based; the data store is SQL (Postgres or MySQL). It’s not clear if any multi-user/groupware features are planned

Roundup

It is a project to create an issue tracker in Python. The primary strengths of this project are its acute attention to user interface and usability issues. The key strength of Roundup is that it generates a small virtual mailing list for each new issue. In a way, this is like implementing private conversation rooms in e-mail. Although the mechanism is very simple, the emergent properties are quite effective

ProManager

It is a task-tracking tool. Uses a PHP front-end, various SQL backends Translated to 16 languages. Public-domain license

RT

It is a web-based trouble-ticketing system. Tickets can be opened by email, web or command line. Written in perl, MySQL backend

ReqNG

It is a email-based trouble-ticketing system. Written in perl, flat-file(?) backend

Bugzilla

It is a bug-tracking spinoff from the Mozilla group. Web based, implemented in perl with MySQL as a back end, its solid in appearance and is used by a number of high-traffic web sites. This is a major system

GNATS

Gnu Bug Tracking System has been the cornerstone of Free Software bug tracking systems. The core is command-line, e-mail based, allowing additional tools and GUI wrappers to be created for it. These include wwwgnats, a web interface, and TkGnats, a Tk interface.

Double Choco Latte

It is a basic web-based trouble-ticketing system. Implemented in PHP, with PostgresSQL or MySQL backends. GPL’ed. Sourceforge project. Provides basic job estimation and time-tracking, and a statistics page that totals hours worked. Requires Javascript-enabled browsers

Teacup

It is a web-based trouble-ticketing system. Implemented in Perl, with a PostgresSQL back-end. GPL’ed. Includes basic support for work estimation, time-tracking, and billing of work to an account.

JitterBug

It is a simple web based bug tracking system developed by the Samba Team to handle the huge volume of mail they get at the samba-bugs mail alias. They have been using the system since October 1997 with very good results. JitterBug is written in C and runs as a CGI program under your web server. Uses a flat-file backend. Messages enter the system via email or a web interface. It is available under the GPL.
Features:
• Very simple operation. No maintenance to do, just use it via the web.
• Built in mailer for answering bug reports
• Built in ability to create/use/modify FAQ entries
• Each user can edit (via the web) their own preferences for screen layout, colors etc.
• guest and non-guest interface
• Has handled over 2500 bug reports (well, mostly help requests!) for the Samba team over the last few months.
• logs an audit trail for each message

Wreq

It is trouble-ticketing system. Features web and email interfaces. Wreq is designed to be distributed, using a hierarchy of master and departmental servers — useful not only for load-balancing, but, probably more importantly, to let different political/administrative groups control their own servers. It not only tracks work requests, but provides facilities for publishing FAQ’s and HOWTO’s across the server hierarchy. Implemented in perl, using gdbm as the database back-end.

OpenTicket

It is a simple, basic open-sourced trouble-ticketing system. SQL backend, based on Zope web application server technology. This is a basic but functional system: allows users to create tickets with various priorities and assign them to a team. Includes a simple ticket search interface. Problem types and status is fully configurable. No security mechanism. Has some nascent ability to track time spent on a bug report.

PHP HelpDesk

It is a project to create a PHP-based bug-tracking system. Hooks up to a MySQL backend. Currently supports only the basic functions (ticket creation, viewing and search). Administration and configuration (such as addition/deletion of new users, projects, categories) is also through web-based dialogs. See home page for screenshots. Sourceforge project.

BTT – Bluetail Ticket Tracker

It is a basic trouble-ticketing system. Written in Erlang, and thus runs on Windows as well as Linux. GPL’ed

Tracker

It is a Zope-based WikiWiki-style bug tracking system. Seems to support the basic bug-tracking features.

Debian Bug Tracking System

This is an e-mail based system with a web-based report generator.

PHPSAT

PHPSAT PHP System Administrator’s Tool. It’s an issue tracker.

HelpDesk

It is a web-based trouble-ticketing system. Written in perl (Apache/modperl), with MySQL as the back end. GPL’ed. Currently, supports only the most basic function.

Open Track

The open Track defect and enhancement tracking system was originally distributed by OSF, and is maintained as an open-source project by Accu Rev. Defects/change requests are stored in a flat-file system. Has both TCL and Web interfaces. Ported to NT. Does not appear to nurture any sort of user community. Source is available but oddly packaged. It comes under the OSF Free License

Job Control System (JCS)

It is a GPL’ed trouble-ticket package. Done up with Bourne-shell CGI scripts working from a flat-file database.

Scarab

It is a project to re-implement bug-tracking ‘done right’. After years of talk, it is finally shipping a version 1.0. Apache/BSD license, implemented as Java servlets.

Frontdesk

The mail sorting / trouble ticketing system. The LSM entry reads: “Frontdesk is a set of scripts that put incoming mail into threaded queues which can be accessed via the web. Very useful for customer support and bug tracking

WHUPS

It is a new project to create a merged bug-tracking & version control system. GPL’ed. No code yet .. pre-alpha. Volunteers needed


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